Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to provide a seamless and reliable shopping experience. Please review our shipping policy for details on processing, delivery times, and international orders.

Processing Time

  • Domestic Orders (Within Australia): Orders are processed and dispatched within 1-3 business days from the time of purchase.
  • International Orders: All international orders are processed and dispatched within 3 business days.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the weight of your order.
  • We offer standard shipping for all orders. Expedited shipping options may be available depending on your location.

International Orders & Import Duties

  • Customs & Import Duties: International customers may be subject to local customs, taxes, and import duties, which are not included in the price of the item or shipping fees. These charges are the responsibility of the customer. We recommend checking your country’s tax rates before purchasing.
  • Please Note: We are not responsible for delays caused by customs or international shipping carriers.

Delivery Times

  • Domestic shipping times vary depending on your location. Generally, orders are delivered within 3-7 business days.
  • International delivery times depend on your destination and the selected shipping method. Typical delivery times are between 7-21 business days, though delays may occur due to customs processing.

Undelivered Items

  • If your order has not been received within the expected time frame, please contact us immediately. If your order is confirmed as lost or undelivered, we will send a replacement item at no additional cost to you.
  • If the shipping address provided is incorrect or incomplete, we cannot be held responsible for delays or lost packages. Please ensure your shipping details are accurate when placing your order.

Tracking Your Order

  • Once your order has been shipped, you will receive an email with a tracking number. You can use this to track your shipment via the carrier’s website.

Exchanges & Returns

  • Please refer to our Returns Policy for information on returns and exchanges. We accept returns on items in new, unused condition within 14 days of receipt.