Refund policy

Returns & Refunds Policy

We understand that buying tools online can be a big decision, and we want to make sure you’re completely satisfied with your purchase. If you’re not happy with your order, our returns policy ensures you can easily return or exchange items under certain conditions.

Change of Mind Returns

  • Returns for change of mind are accepted within 14 days of receiving your order, provided the item is in new, unused condition.
  • The product must be in its original packaging and free from any damage or wear and tear. Items must be in a resellable condition to qualify for a return.
  • Please note, change of mind returns will be at the customer’s expense for return shipping.

Faulty or Damaged Tools

  • If you receive a faulty or damaged tool, we are happy to offer a refund, replacement, or repair, depending on the circumstances.
  • Please contact us within 14 days of receiving your item with a detailed description of the fault, including any supporting photos of the damage.
  • We will cover the cost of return shipping for faulty or damaged items.

How to Return Your Tool

  1. Contact Us: Before returning any item, please contact our customer service team at morphsanding@gmail.com to request a Return Authorization (RA) number. Returns will not be processed without this number.
  2. Prepare Your Return: Ensure the item is securely packaged to avoid any damage during transit. The tool must be unused and in its original packaging.
  3. Return Shipping: If you are returning an item due to a fault, we will arrange and cover the return shipping cost. For all other returns, the customer is responsible for the return shipping fees. We recommend using a tracked shipping service to ensure safe delivery back to us.
  4. Refund/Replacement Processing: Once we receive and inspect the returned tool, we will process your refund or replacement within 5-7 business days. Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the item is faulty or damaged.

Exchanges for Tools

  • We offer exchanges if you wish to swap a tool for a different model, size, or type. Please contact us to arrange an exchange.
  • If the item you want in exchange is out of stock, we will offer a full refund.
  • As with returns, exchange items must be unused and in their original packaging.

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned:

  • Used tools (any tool that has been used, tested, or shows signs of wear)
  • Custom-ordered tools or specialized items that were made to order
  • Consumables (e.g., cutting blades, drill bits, batteries, oils, etc.) once opened
  • Gift cards or promotional items

Return Address

Please send all returns to the following address:
[Insert return address]

Important Notes

  • If the returned tool is not in original, unused condition, or does not meet the criteria for a return, the return may be rejected, and the item will be returned to you at your expense.
  • We recommend insured or tracked postage for returns, as we cannot be responsible for items lost or damaged in transit.

Contact Us

If you have any questions about our returns policy, need to initiate a return, or want assistance with a product issue, please don’t hesitate to get in touch with our customer support team: morphsanding@gmail.com